Bad blind dates and a good book...

So, I'm the new Support Manager here at Lucidus. When I started diving into this role I asked Mr.G what exactly it was that I was going to do. Simply enough.. "Customer Service, yada, yada, yada…I’m sending you a book."

A book? Really, Mr.G?

Sure enough, three days later I get this thin, 6x8, hardbound book delivered to me via a nice postal worker. (I was excited that I was thought of highly enough that he splurged for hardbound. w00t!) The name of the book was Raving Fans, which, it turns out, is exactly what Mr.G wanted me to produce.

So what is a Raving Fan? Well, I guess it is easier to start off with what it isn't. Most people are not raving fans and it is due highly to the lack of customer service we have become accustomed to. We expect crappy service because that is the norm. Sure, we all want awesome service, but we set our sights frightfully low. It's kind of like when you go out on the 5th blind date your best friend set you up with. When we get anything marginally exceeding what we have had the first four dates, we're blown away. Still, four Mr. Wrongs don't make a Right.

I know that there are some places out there that have amazing customer service and, as a consumer, I absolutely flock back to them. It can be done. I've been a Raving Fan before and I know what it's like. So, who is a Raving Fan? Hopefully you will be and I know I am going to do everything in my power (well, as much as Mr. G will give me… wait.. I'm the Support Manager.. that should be more than enough power to take over the world!… I mean the company!… I mean my position..) to make you one. I want you to be able to shout from the rooftop that you love our web development company. You know how those people on TV say they love their bank? I want better!

I'm here to listen and make sure you are taken care of. I truly look forward to working with all of our customers old and new. So, let me help you become a Raving Fan of Lucidus.

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